At Networksupermarket.com we aim to provide a level of service and standard of items which mean that nobody ever feels
the need to return anything. We’re willing to accept, however, that things will occasionally go wrong, and when they do we
work with you to reach a satisfactory conclusion as quickly and simply as possible.
If you’re not happy with the goods you purchased, no matter what the reason, then get in touch with us and, in the first
instance, we’ll see if the problem is one which can’t be resolved without a return becoming necessary (as is sometimes the case
where more complex technical aspects are involved). Our team are on hand Monday to Friday between 9am and 5pm, when they’ll be
happy to take your call and try to deal with your concerns. Alternatively, you could email your concerns
to
service@networksupermarket.com, and we’ll endeavour to deal with your query as quickly as possible.
Whilst our returns policy complies fully with the conditions set out in the Sale of Goods Act and 'The Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013', we like to think we go the extra mile to ensure that
customers not only feel relaxed when purchasing from us initially, but are also keen to come back and do so on a repeat basis.
To that end we offer a transparent and manageable policy via which you can manage any returns online through ‘Your Account’.
If, for any reason, you are unhappy with your items then let us know within 7 days of making the purchase and we’ll work through
our returns policy with you. If you’ve still got any questions about the specifics of the policy then email us
at
service@networksupermarket.com