Why should I choose Networksupermarket.com?
Because we care. We care about our products, we care about the environment and, more than anything, we care about the customers who come to us. All of which is easy to say, of course, but we can back it up. We can back it up with ISO 9001:2015 and ISO14001:2015 accreditations which highlight the levels of quality and service we routinely reach, we can back it up with the peerless help and support we provide to each and every customer and we can back it up in the shape of a 16,500 sq. ft. custom built warehouse with an Energy Efficient A rating.
This attitude is reflected in the huge range of items we have in stock and available to order, from Cisco Routers, Switches, IP Phones and WiFi Access Points to networking hardware and accessories from a variety of providers. Throw in refurbished items, trade-in options, reassuring warranties and free delivery for online orders and you have an offer that’s comprehensive, clear, convenient and cost effective.
If it’s on the site, it’s on our shelves and if it’s on our shelves it can be with you, quickly and simply. And that, in a nutshell, is why you should use Networksupermarket.com
Will my item be in stock?
In a word, yes. If you’re item is on the website then it’s on the shelves of our warehouse, ready to be dispatched. It really is that simple, and that’s just the first guarantee we make to our customers.
How soon will my order be dispatched?
If you place your order before 3 pm* then it will be sent from our warehouse on the very same day – another guarantee we’re happy to make.
Where can you ship items to?
We utilise all the major courier companies operating within the UK, giving us a network of carriers capable of delivering right across the EU.
What are the standard delivery times?
UK orders placed before 3pm will be with you by the next day. Deliveries across Europe will take 2 -3 days, although, should you need your items sooner, a premium continent-wide next day delivery service is available. It’s a system which combines flexibility with peace of mind.
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The carriers we work with provide Europe-wide next day delivery on orders placed before 4pm and UK same day delivery is available on request. As with every part of the business, our delivery system has been designed to combine value and convenience with complete peace of mind.
What shipping costs are involved when I order from Networksupermarket.com?
We offer free shipping on any online order worth more than £300. Cabinet and racking items utilise a separate delivery structure and a member of our team will be happy to explain exactly what your delivery costs will be. Our commitment to your convenience means that we also guarantee quicker deliveries – whether that means guaranteed next day arrival or delivery within 2 or 3 days – in return for the payment of a reasonably priced shipping fee. No matter what your requirements are, contact a member of our customer service team and they’ll be happy to outline the options on offer.
What standard warranties does Networksupermarket.com offer?
All the hardware we dispatch comes with one of two cast iron warranties. Trade clients are offered a 90 day return to base warranty, while End Users enjoy the peace of mind offered by a warranty which covers a 12 month period.
How can I pay for my order?
We offer a varied and flexible payment regime. Online purchases can be completed using all major credit cards, such as VISA, VISA Delta, VISA Electron, MasterCard, Switch/Maestro/Solo, and it is also possible to make a payment via wire transfer or set up a Netwroksupermarket.com account with an agreed credit limit. We’ll work with whatever method suits your circumstances the best.
I have equipment which I no longer need, can I exchange it?
Yes you can. We take equipment which is surplus to requirements off your hands and use the value of this equipment to offset the price of your purchases. Our formalised Asset Recovery programs make it quick and easy to dispose of any unwanted networking hardware. Simply fill in the details on an online evaluation form or, if you’re unclear, contact one of our experienced Account Managers. They’ll be happy to take the details of what you’ve got to offer and, via either channel, you’ll be sent a quote for your equipment within 24 hours.
All of this maximises the value for money you enjoy at the same time as widening your options and underlining our commitment to sustainability.
Do you sell refurbished hardware?
Yes we do. Our refurbished Cisco hardware has been extensively tested by our in-house team of technicians and comes with a 1 year return to base warranty as standard. We can make that offer because we know that our refurbished items are as good – if not better – than new. Without compromising on quality, they allow our customers to work within smaller budgets, save costs on setting up temporary networks or access the items needed to road test new network structures. Our commitment to providing refurbished hardware which is every bit as good as the brand new items on sale elsewhere is a reflection of our belief in marrying value for money with an adherence to sustainability.
How do I set up a Networksupermarket.com account and make credit purchases online?
It’s simple. Just download the application forms below and send or fax the completed documents back to us, using the contact details provided. If you need any help with the form, a member of our customer service team will be happy to talk you through it.
Can I collect the items I’ve ordered?
Having made your online purchase you can, if it’s the most convenient option, collect your item(s) in person from our state of the art warehouse. We’re open form 9am to 5pm, Monday to Friday, and will have your order ready and waiting for you to take away.
Does Networksupermarket.com provide technical help?
Whilst the degree of technical help we can offer once the purchase is complete is limited, we’re happy to answer any questions you might have to the best of our ability. Contact us via the website or call a member of our team and we’ll try to answer your questions or point you in the direction of someone who can.
Can I purchase outside standard business hours?
Our website is accessible 24 hours a day, seven days a week, allowing you to complete your purchase at the time and place which most conveniently meets your needs. Any orders placed will be dispatched on the next business day.
Can you ship direct to a third party customer?
Yes we can. We frequently provide ‘blind shipping’ for our trade customers, dispatching goods directly to third party customers on their behalf.
Do you supply a VAT invoice?
Yes we do. We automatically send an email containing all of the relevant VAT information to every customer.